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Ideas Contributed [ 6 ] [+]
We find government clients want BYOD with Lync on their employees' personal mobiles, and this is important for them to be able to set times that they can automatically log in and out of Lync eg business hours.
So that they don't get business calls after hours etc.
if it isn't able to be automatically set separately or in sync with outlook calendar, then they forget to log in and there is less usage.
while there is a privately owned Lync directory that is very handy, http://www.lyncdirectory.com/ it would be better if each Lync server automatically listed in a Microsoft owned Lync Federation Directory to speed up searching for lync contacts.
Skype does auto search address book/contacts and find who's connected. This fast tracks adoption. It's kind of clunky that we say Lync integrates with Outlook contacts, but then you have to add lync contacts all over again one by one?!? People expect this to be at least like Skype, so ping each contact to Skype while you're at it. To make things 'usable' you have to make it easy to use from the beginning and show ...more »
As a VoIP user people expect to be able to visually see and set speed dial numbers and see them quickly around/near the number pad. If they have to click into favourites and scroll, it's not efficient. Please make an extension to the RHS of the dial pad for a) Speed Dial and b) Most Frequently Used so they can quickly call either Voice or Audio calls at a click. We have server code to set company wide favourites/contacts ...more »
It's really frustrating that the default is only 4 telephone rings and then it stops. Each user should have to option to change the number of rings with an open number up to 30. (Even Skype has this) it would be fine to have the option as a default for new account at the server level, but Users expect to change this themselves.
I it frustrating to say the least that after you update your own photo it can take 24 hours for it to appear synchronised back in the Lync client. Even then, you have to magically 'know' to turn off the client and restart it, which is what the Windows team boast you don't have to do, leaving everything to sleep all the time.