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Lync Client

Lync client for Mac improvements

Lync for Mac helps improve the user experience on the mac, but here are some features that are still missing that would be nice to have: - Upload a PowerPoint - White board and Polls - Recording - E911 - Manage Team Call and Delegate settings - Attendee client for Mac - USB "Better Together" with Lync Phone Edition (moved to own idea)-Support for managing input and output devices with USB headsets, handsets (ala Polycom... more »

Lync Server

Better Response Groups

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.