Lync/Skype4B Improvement Suggestions Lync Client

All too often you may be searching for someone and unknowingly send a message to the wrong person with a similar name. Sometimes in the worst case, you may send a message about cats or something silly to a manager way higher up instead of that friend, with obvious repercussions.

I propose a confirmation box (something along the lines of "Do you really wish to send this message to 'full name'") to show up for the first... more »

Lync for Mac helps improve the user experience on the mac, but here are some features that are still missing that would be nice to have:

- Upload a PowerPoint
- White board and Polls
- Recording
- E911
- Manage Team Call and Delegate settings
- Attendee client for Mac
- USB "Better Together" with Lync Phone Edition

(moved to own idea)-Support for managing input and output devices with USB headsets, handsets (ala Polycom... more »

Reference: http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/084c7c3c-40ac-420f-9b35-4c821e5127cf#43c13837-98a9-4eeb-b889-b3c00b2aa76c

Just a couple of ideas to improve the user experience. Many of these features are already in Live Messenger.

1. Cut and paste embedded images. If I want to send a quick screenshot to somebody its a pain to have to save the screenshot to a file and then send it.
2. Add in nudge. Good way to get somebody's attention.
3. It was a good idea to have Lync save IM hustory in Outlook but our company is afraid of this data... more »

I'd love to see a standalone Lync web-based IM client like you can do with MSN Messenger. We are looking to setup Federation and can see a time where users will not only use it for Corporate contacts but for personal as well.

Since it requires a Lync software license to install it on a home computer a web based client would be good for users who want to communicate with their contacts when at home.

I know I can enable... more »

Spell checking support for IM conversations

We have deployed Lync across the company and we want to use it for HelpDesk to shadow users. It would be great for a way to 'take control' of the user's PC without the end user having to initiate it (ie. HelpDesk should initiate the control request and the end user would just see an 'accept/decline' popup)??

 

Curretnly the user has to offer the helpdesk technician control...

 

Cheers, Mike

Taken from: http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/46e78cd7-e7fa-454c-8603-55877e9ac5ed

 

In addition to changing status to "in a meeting" based on calendar information, it would be nice to have the option to change status to "off work" based on work hours defined in Outlook.

There should be an option for the user to upload their own picture rather than having to point to a web address in the Lync client.

The Lync client should be redesigned to organize or automatically "snap" the user's call(s) and/or conference windows to the main window of the Lync client. This way the user will not have several "call" windows in the taskbar and desktop.

This will allow for easier organization of calls in a busy environment where the user has multiple applications running.

It would be nice if you could assign hotkeys to common voice functions like hold, hangup, transfer & bring active call window to foreground, etc. This is a great feature in Skype that I use extensively.

 

NOTE: In Lync 2013 there is a Global/OS Wide hotkeys for:

-Answer = Win+A

-Mute = Windows+F4

The ability to remove selected locations in the pick list would be great. Right now you can only clear the entire list.

Lync phone edition has an option to Consult then transfer to. The Attendant has a button for this as well, as well as the ability to hit CTRL+L to achieve the same thing. Microsoft decided to leave this button out of the Lync PC client. It was in the OCS client but not in Lync. I know callers can merge calls using "Current conversation", but a Consult then transfer to button would be so much easier.

Lync delegate access needs to be independent of all functions within Lync . Since delegate access is also needed also for the conferencing functionality and not all companies deploy voice it should be made independent. This could be better controlled through a policy.

would be kind of cool to be able to see who a Lync contact is on the phone with on Contact Card (in right privacy group)