Music on Hold button on Lync Phone Edition should play music even if there is no call queue involved.
calls should not dissappear when answered with lync phone edition with USB better together.
Conferencing is so core to the UCMA APIs and Lync as a whole, but there is no mechanism to transfer conferences once in the attendant console.
In the PBX world, the conference gets dropped and the caller is transferred. Something like that is better then nothing.
Developers should have hooks into the API (either through a connected Lync Client SDK or some other means) to push content to this device and/or interact with it better and be able to control its operations.
In the Transfer Directly to and Consult Then Transfer option it should have the option to pick the user's voicemailbox as well as their numbers.
For those of us working somewhere other than GMT-8 it would be nice if the phone edition support this to remove one more step in setting up phones.
The Aries phones are great but Lync does need a certified cordless device with presence & phonebook integration.
Polycom Kirk is part way there but expensive for small deployments.
It would be really useful to be able to share screens when users are on the attendant for remote support and
Lync Should have the ability to pair to the Lync Client with a IP address or MAC code rather than USB
The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.
1. Better queue monitoring
2. Listen in and call recording
3. Office closed for weather message function
4. Better reporting
There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.
Silverlight 4 supports accessing microphone and webcam inputs. Theoretically, it should be possible to include this functionality in Lync Web App for conferences without requiring PSTN dialin or downloading the attendee client manually.
The ability to import firmware updates from the Control Panel would be nice.
It would be great, if the name announcement for EV-users supports recorded name instead ot that poor TTS of user displayname. Source of the recorded name could come from Exchange UM recorded name of the user
Only about 20% of our users will be enabled for Enterprise voice but the rest might still be participants and leaders of Lync conferences via dial-in.
Unfortunately Lync won't let non-EV enabled users to set a pin so the leaders of the conf cannot control it from the phone.
Would be nice if they could still setup a pin for conference control.