Call Park Music On Hold Config is lost on server reboot. according to microsoft this is known issue. This really should be fixed.
So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!
If UserA answers, this call becomes a 3 party conference,... more »
In the same scenario as here:
when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.
New Case# 113012410165873
Lync2010/(UserA) --calls--> Lync2010Attendant/ --blind, safe-transfered to--> Lync 2010/(UserC: Lync2010)
-UserC Ignore Call Attendant Will See: Transfer not completed: UserA-Username. UseerC-Username is unavailable.
-UserC Reject Call Attendant Will See: Transfer not completed: UserA-Username. Call was not transferred because UserC-Username... more »
There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.
when calls come into a RGS in quick succession, agents sometimes recieve call when they are already in a call.
case# is SR 112022755545407
If you use Swedish system language on Mac and try to set location the dialog is in Dutch language. If I change to English the dialog is English. We have this error on multiple customers.
Systeminfo: Lync version 14.0.10 (141024). OS X version 10.9.5
Bug: Agent presses Win+A (Accept Incoming Invite) in rapid succession. Both calls are answered and are live. (user is connected wrongly to 2 calls at one time!)
• 2 way audio stream is live between receptionist and Caller A
• 2... more »
I have a customer with multiple sites and each site has a special dial code we have implemented that starts with an "*" (eg - *035). When a user calls this number the call itself works just fine but when it tries to write the data for that call to the monitoring reports we get... more »