Lync Client

Request to take control (for helpdesk)

We have deployed Lync across the company and we want to use it for HelpDesk to shadow users. It would be great for a way to 'take control' of the user's PC without the end user having to initiate it (ie. HelpDesk should initiate the control request and the end user would just see an 'accept/decline' popup)??

 

Curretnly the user has to offer the helpdesk technician control...

 

Cheers, Mike

Submitted by

Voting

160 votes

Lync Client

Consult then transfer to in PC client

Lync phone edition has an option to Consult then transfer to. The Attendant has a button for this as well, as well as the ability to hit CTRL+L to achieve the same thing. Microsoft decided to leave this button out of the Lync PC client. It was in the OCS client but not in Lync. I know callers can merge calls using "Current conversation", but a Consult then transfer to button would be so much easier.

Submitted by (@randychapman)

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49 votes