Hi, when you make a PSTN call, state of user change "In a call" ONLY after you receive a connect. If you use "something" to get busy when you are on the phone, this is a problem. It happens that if u are dialing a number or u are wating ( ring back tone ) a second call comes in ( but you are already in a busy state!! ) Should be good change immediatly to "In a call" state as soon as you dial the number and then press ...more »
It would be nice if this was an option, maybe through policy. We sometimes have lots of federated clients, and need to appear busy to them, but available to internal resources. I know we could set privacy relationships, but this is several users with a substantial number of federated contacts.
As Lync 2013 now has the ability to use Call Pickup which works on the Principle that if u hear the Phone Ring u can Pickup another users Phone Call - which works very well insetad of complex Simultaneous Ring Setup This Scenario obviously only works if u can hear the phone - now that Phone Vendors like Snom are providing customizable Buttons if Lync Could provide a presence that changes color or flashes to alert user ...more »
Right now, mobile (at least Windows Phone), OWA, and Mac don't support custom presence. It would be nice if it was supported across all clients.
I know there were tons of call forwarding asks. But what about if we ask at first a tiny improvement for the call forwarding. If we ask too much, most of the cases we do not get anything. So the most simplest help is, if users (or administrator as a default or using GPO) can define what shall happen when user's status is "in a meeting", "do not disturb (currently call forwarding does not work at all with DND), "busy" ...more »
Right now, if you want custom presence for your org, you must create an XML file, place it in an accessible location (such as 'C:\Program Files\Microsoft Lync Server 2013\Web Components\External Website' on each of your Front Ends), then configure Lync by using Set-CsClientPolicy. I think a better solution would be cmdlets that let you add/set/remove customer presence settings, and the XML file management would be automatic. ...more »
We would like a feature to select the method (Parallel, Round-Robin, Agent, ...) and which status we would like to use with it. For example, I would like to use the Parallel method for all calls unless an Agent is "In a Call" or "Do Not Disturb". I would want their phones to ring in this method if they were any other status. To offer a new call to all available agents at the same time, click Parallel. The call is ...more »
Currently, if you choose to login with a presence of other than "Available", Lync logs in an Available, and quickly changes to your desired presence. That little blip of Available is misleading and annoying.
Allow the presence jellybean indicators to be customized colors. Or at the very least set the three different default presence states that are yellow (Appear Away,Off Work, and Be Right Back) to be different colors so they can be differentiated.