Lync Client

Lync Client

Lync function windows

The Lync client should be redesigned to organize or automatically "snap" the user's call(s) and/or conference windows to the main window of the Lync client. This way the user will not have several "call" windows in the taskbar and desktop.

This will allow for easier organization of calls in a busy environment where the user has multiple applications running.

Lync Client

Display Caller ID name on incoming respone group calls

I'm using Lync 2013 with response groups to manage incoming calls. The calls come from the PSTN via a NET gateway. The call notification toast displays the number of the caller but not the name. After I answer a call, it displays the name. I would like to be able to see the caller name while the call is ringing. It seems that this has been an issue since OCS days. http://social.technet.microsoft.com/Forums/lync/en-US/abe68d34-d111-4699-8020-24674bf27d52/incoming-caller-id-name-with-response-groups... more »

Lync Client

Ability to preview the caller ID for Call Pickup Group members

This is a very common feature of traditional PBX: the ability for a Call Pickup Group member to see who is calling and than choose to pickup the call or not.

At this moment if a user is member of a Call Pickup Group there is no way to preview the caller ID.

Every of our customers ask for this feature.

Lync Client

Delegate backup

If delegates are associated with the task to answer calls for a manager, the manager sets "Simultaneous call" to the delegate, but then the delegate needs to go on lunch break or in a long meeting. The delegate should be able to either change the call forwarding settings of the manager, or set call forwarding to a backup person who will ALSO receive the calls of the manager. With Lync 2010 this was not possible. Not sure... more »