Lync Client

Lync Client

Request to take control (for helpdesk)

We have deployed Lync across the company and we want to use it for HelpDesk to shadow users. It would be great for a way to 'take control' of the user's PC without the end user having to initiate it (ie. HelpDesk should initiate the control request and the end user would just see an 'accept/decline' popup)??

 

Curretnly the user has to offer the helpdesk technician control...

 

Cheers, Mike

Voting

160 votes

Lync Client

Ability to manage Hotkeys

There is no way to disable Hot key for audio call. By default it is set to Ctrl + Enter, which is used by default in many other clients. So, when you try to send IMs in Lync 2013 using Hot Keys ( "Enter" in Lync 2013 by default), you're making voice call instead of send message.

Voting

134 votes

Lync Client

Rule based call forwarding

The user should be able to forward calls based on different criteria:

 

• Caller number

• Caller is in the user’s contact List

• The presence status

• Caller Privacy Relationship

• Time

• Out of office (Exchange) status

• Etc.

 

The forwarded calls should be able to be transferred to the following destinations:

 

• Other Lync user

• UM voicemail

• PSTN/mobile number

• RGS

• Team call group

• Etc.

Voting

126 votes

Lync Client

Additional/Expansion of Emoticons

It would be great if there were an add-on or additional downloadable sets of emoticons to expand the set of emoticons that currently exist. I know I am not the only person who wishes there were emoticons that are more useful. Why is there no "Thumbs Up" but there is an image of a sheep? I don't think a sheep has ever come up in any Lync conversation I've had. I'm sure the community would be able to provide additional ...more »

Voting

94 votes

Lync Client

Lync client for Mac improvements

Lync for Mac helps improve the user experience on the mac, but here are some features that are still missing that would be nice to have: - Upload a PowerPoint - White board and Polls - Recording - E911 - Manage Team Call and Delegate settings - Attendee client for Mac - USB "Better Together" with Lync Phone Edition (moved to own idea)-Support for managing input and output devices with USB headsets, handsets (ala Polycom ...more »

Voting

92 votes
(@greiginsydney)

Lync Client

Remove steps from the Lync 2013 Client call transfer process

Lync 2013 has made it even harder than before to transfer a call. Now it takes a hover and 2 clicks before you can key the party you want to transfer the call to. If the user mistakenly clicks instead of hovering on the "handset/mike" icon, they end up accidentally muting themself - presumably at a time that they're still talking to the caller whilst trying to make this complicated transfer process appear seamless. ...more »

Voting

88 votes
(@randychapman)

Lync Client

Consult then transfer to in PC client

Lync phone edition has an option to Consult then transfer to. The Attendant has a button for this as well, as well as the ability to hit CTRL+L to achieve the same thing. Microsoft decided to leave this button out of the Lync PC client. It was in the OCS client but not in Lync. I know callers can merge calls using "Current conversation", but a Consult then transfer to button would be so much easier.

Voting

49 votes

Lync Client

Recent Contacts - Bring it back!

Communicator had a recent contacts option. The new Frequently Contacted in Lync does not work the same way.

 

With recent contacts, if I ever contacted somebody or someone contacted me, there name would remain

in that list for at least a few weeks, and after that period if I hadn't contacted them again, it would eventually go away.

Voting

37 votes

Lync Client

Recent Contacts - Bring it back!

Communicator had a recent contacts option. The new Frequently Contacted in Lync does not work the same way.

 

With recent contacts, if I ever contacted somebody or someone contacted me, there name would remain

in that list for at least a few weeks, and after that period if I hadn't contacted them again, it would eventually go away.

Voting

37 votes

Lync Client

Web Based Lync client

I'd love to see a standalone Lync web-based IM client like you can do with MSN Messenger. We are looking to setup Federation and can see a time where users will not only use it for Corporate contacts but for personal as well. Since it requires a Lync software license to install it on a home computer a web based client would be good for users who want to communicate with their contacts when at home. I know I can enable ...more »

Voting

26 votes