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Lync Server

Better Response Groups

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.

kudos icon +

Lync Server

Push IMs To All Clients

I have a mobile client, a web client and a desktop client and I regularly lose instant messages because the Lync server routes them to the last logged in client instead of all clients.

Or more accurately Lync offers the IM to all signed in devices to be received. If the IM is not received within a period of time, Lync defaults to accepting it on the last active endpoint.

In practice what happens is you do something... more »
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Lync Server

Federate with non-outlook skype accounts

Please allow federation with non-outlook enabled Skype accounts. Until federation works with every type of Skype login its a feature we cannot expose to our users do to this type of conversation:

"Please explain to your colleague they have to use a microsoft account when they sign in. No, no, they're not getting a new name, its the same Skype contact name, your friend just needs to sign in differently. On second thought,... more »
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Lync Server

Send offline IM

Would be nice if you can send an Offline IM. So if the user who should receive an instant message is offline he will get the message the next time he logs on. Maybe the Lync Server can cache IMs for a specific time.

(@greiginsydney) kudos icon +

Lync Server

Have Control Panel show the equivalent PowerShell commandlet

In Exchange 2010, when you perform actions from the Exchange Control Panel that involve a "wizard" process (e.g. enable a user for UM), the final screen shows the PowerShell commandlet that was executed and offers the ability to copy it to the clipboard.

 

It would be beneficial if the Lync Control Panel would also behave in a similar fashion.