Lync Server

Lync Server

Better Response Groups

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.

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208 votes

Lync Server

Push IMs To All Clients

I have a mobile client, a web client and a desktop client and I regularly lose instant messages because the Lync server routes them to the last logged in client instead of all clients. Or more accurately Lync offers the IM to all signed in devices to be received. If the IM is not received within a period of time, Lync defaults to accepting it on the last active endpoint. In practice what happens is you do something ...more »

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61 votes