Showing 73 ideas for tag "ev"
kudos icon +

Lync Server

Improve RCC

I know this is completely against MS ideas but a number of customer are disappointed of limitations of Lync voice features at the moment but they want other features like chat and desktop sharing and conferencing. If Lync would support RCC with a common protokol like CSTA this would boost the market.

kudos icon +

Lync Server

Parked Calls (Through Gateway) After Park TimeOut Act Weird

UserB (person call parked for) are able to answer a parked call (external call incoming /thru pstn/sip) EVEN after "CallPickupTimeoutThreshold" completes and when the call is ringing back to the user who parked the call (UserA).

So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!

If UserA answers, this call becomes a 3 party conference,... more »
kudos icon +

Lync Server

After External Caller Has TimedOut CallPark MOH Presents Oddly

In the same scenario as here:

http://lync.ideascale.com/a/dtd/Parked-Calls-Through-Gateway-After-Park-TimeOut-Act-Weird/373728-16285?submitted=1

 

when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.

 

REG:112082072920816

New Case# 113012410165873

(@fabiano) kudos icon +

Lync Server

Missed call notifications for calls completed elsewhere

I think Lync Server is not correctly handling the SIP CANCEL message with cause=200.
Scenario: calls are dual forked by the PBX, one goes to the SIP phone, the other one goes through the SIP trunk to Lync Server.
If the call is answered by the phone, the PBX sends a CANCEL message to Lync with:
Reason: SIP; cause=200; text="Call completed elsewhere".
Lync Server also generates a SIP message 487, request terminated, with... more »
(@davehall) kudos icon +

Lync Server

Name Display - Department Name/Number for Outbound Calls

The Calling Party Name Display on outgoing PSTN calls should be able to refelect the department the user is in. Pesonal name should be displayed as an option on internal calls.

For example, lets say we have a teacher at Capilano Elementary School.

When calling parents (external), the name presented to their phone should be "Capilano Elementary" with the schools listed directory number.


When calling the school front... more »
kudos icon +

Lync Client

Call Pickup Keyboard Shortcut

Lync has many Keyboard Shortcut, the one that miss is one for Call Pickup.
Scenario: many EV users, only Lync client 2013 is used, no IP Phones. If a user is member of a CallPickup Group it need to place a call to the CP number to answer a collague's call.

I think the client should:
- autodetect if the user is member of a CallPickup Group and the number of that group
- offer a native Keyboard Shortcut to quick dial the... more »
(@fabiano) kudos icon +

Lync Client

Show forwarding status as presence/on contact card

When a user has set the forwarding to a PSTN/mobile number, (s)he can possibly be reached even if the presence shows the user as "offline".

I think the presence should show the forwarding status (just like Skype does, btw) for example as "offline with call forwarding".

The contact card should also show some additional details (e.g. "forwarded to xxx") to users in the workgroup/friends and family groups.