May be useful if the Lync Mobile client could set the user's status "In a call" during a traditional call on the smartphone.
As noted here: http://masteringlync.com/2014/01/27/controlling-click-to-call/
Users mostly make "lync calls", however they might change to someone's cell phone, now... more »
When a customer calls in to a user and then hangs up in a few seconds, there is no call record generated. I would like to have a call record generated so that I could find out number of hang ups.
This does work if a "Response Group" answers the call, but not before it is answered by the response group.
The Setting for unanswered calls resets every time the user sets the call forwarding to a Special Destination.
1. User has no voicemail enabled
2. User sets destination for unanswered calls to the central office number
3. Now, the user sets a call forwarding to a colleague
4. After disabling the call forwarding, the konfig for unanswered calls resets to "no voicemail, ringing for 20 seconds.
Today there is no decent way of doing call recording on a multi-site Lync implimentation. You need to have appliances at each location to capture the packets. It would be helpful if there was a centralized method of getting all peer-to-peer and PSTN type traffic
It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.
This Scenario obviously only works if u can hear the phone - now that Phone Vendors like Snom are providing customizable Buttons if Lync Could provide a presence that changes color or flashes to alert user... more »
At this moment the default 20sec timeout for call forwarding could be managed by users or via SEFAUtil.
I think could be more practice if this (and some other call forwarding option) became Global Option, managed by a new Policy. The administrator could set it for all, or for some Group of users, could set it mandatory or not and so on....
Even if Call Forwarding is disabled in Voice Policy the option is still visible in the Lync client. This confuses users who think they can configure call forwarding.
So the most simplest help is, if users (or administrator as a default or using GPO) can define what shall happen when user's status is "in a meeting", "do not disturb (currently call forwarding does not work at all with DND), "busy"... more »
This is a very common feature of traditional PBX: the ability for a Call Pickup Group member to see who is calling and than choose to pickup the call or not.
At this moment if a user is member of a Call Pickup Group there is no way to preview the caller ID.
Every of our customers ask for this feature.