Today there is no decent way of doing call recording on a multi-site Lync implimentation. You need to have appliances at each location to capture the packets. It would be helpful if there was a centralized method of getting all peer-to-peer and PSTN type traffic
May be useful if the Lync Mobile client could set the user's status "In a call" during a traditional call on the smartphone.
The Setting for unanswered calls resets every time the user sets the call forwarding to a Special Destination.
1. User has no voicemail enabled
2. User sets destination for unanswered calls to the central office number
3. Now, the user sets a call forwarding to a colleague
4. After disabling the call forwarding, the konfig for unanswered calls resets to "no voicemail, ringing for 20 seconds.
At this moment the default 20sec timeout for call forwarding could be managed by users or via SEFAUtil.
I think could be more practice if this (and some other call forwarding option) became Global Option, managed by a new Policy. The administrator could set it for all, or for some Group of users, could set it mandatory or not and so on....
When a customer calls in to a user and then hangs up in a few seconds, there is no call record generated. I would like to have a call record generated so that I could find out number of hang ups.
This does work if a "Response Group" answers the call, but not before it is answered by the response group.
The Lync Phone Edition Phones should be able to set permanent Call FWDs. Certain Receptions don't want a Response Group (they are temps and not real AD users) and need a device (Common Area Phone) that can be manually changed to route the reception call to various mobiles and ect...
The Lync 2013 can be set to default to Lync Call with a powershell command ( http://technet.microsoft.com/en-us/library/gg398300.aspx ), however that is only the initial setting. From that point on Lync defaults to the last number called for a contact. As noted here: http://masteringlync.com/2014/01/27/controlling-click-to-call/ Users mostly make "lync calls", however they might change to someone's cell phone, now... more »
It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.
As Lync 2013 now has the ability to use Call Pickup which works on the Principle that if u hear the Phone Ring u can Pickup another users Phone Call - which works very well insetad of complex Simultaneous Ring Setup This Scenario obviously only works if u can hear the phone - now that Phone Vendors like Snom are providing customizable Buttons if Lync Could provide a presence that changes color or flashes to alert user... more »
One of the biggest limitations I have found with Lync from our traditional PBX system is lack of in-depth workflows/call handling with response groups. Currently, our Lync deployment is rock solid, however as our organization grows, we are finding that Lync is continuously being a bottleneck at what we can/cannot do with call routing at the response group level. One thing our organization would like is the ability... more »
Lync has many Keyboard Shortcut, the one that miss is one for Call Pickup. Scenario: many EV users, only Lync client 2013 is used, no IP Phones. If a user is member of a CallPickup Group it need to place a call to the CP number to answer a collague's call. I think the client should: - autodetect if the user is member of a CallPickup Group and the number of that group - offer a native Keyboard Shortcut to quick dial the... more »
If I had a dollar for everytime I was asked for call recording. That said, a few months ago I noticed that the Lync 2013 client (15.0.4517.1504 - 32-bit) had the option to record a standard 2 party call. I thought that it was going to stay but the very next update made it disappear. One of my users refuses to update Lync client to hold on to this function. It would be awesome if this was available without having to buy... more »
Currently Lync can only have one Call Park orbit/configuration for each site that contains a Front End Pool (or more than 1 FE pool). This means that a site with only a SBA/SBS does not have its own Call Park configuration. Companies that use call park generally want one Call Park range (or at bare minimum call park configuration) per Branch Office so that they can have a timeout destination per office. (not have call... more »
Even if Call Forwarding is disabled in Voice Policy the option is still visible in the Lync client. This confuses users who think they can configure call forwarding.