Lync Server

Better Response Groups

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.

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209 votes

Lync Server

Change state "In a Call" immediatly

Hi, when you make a PSTN call, state of user change "In a call" ONLY after you receive a connect. If you use "something" to get busy when you are on the phone, this is a problem. It happens that if u are dialing a number or u are wating ( ring back tone ) a second call comes in ( but you are already in a busy state!! ) Should be good change immediatly to "In a call" state as soon as you dial the number and then press ...more »

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15 votes

Lync Client

Option to keep active voice call window 'Always on Top'

If you right-click on a lync window there is an option to keep the window 'Always on Top' of other windows. I'd like to see that be an option to set so that all active calls default to this window behavior. This should reduce hang up delays when using a PC for Lync calls where there are several windows open and you are forced to search for the active lync voice conversation to close it.

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15 votes