Sefautil is a nice tool for configuring call forwarding, delegates, group call pickup, etc. But it's quirky, lacks good reporting and error handling, and just plain difficult if you don't use it often. Having standard cmdlets to perform these tasks would be a blessing.
Developers should have hooks into the API (either through a connected Lync Client SDK or some other means) to push content to this device and/or interact with it better and be able to control its operations.
Conferencing is so core to the UCMA APIs and Lync as a whole, but there is no mechanism to transfer conferences once in the attendant console.
In the PBX world, the conference gets dropped and the caller is transferred. Something like that is better then nothing.
calls should not dissappear when answered with lync phone edition with USB better together.
support standards based SIP phones without the need for 3rd parting software (smartsip) or gateway.
I would presume these phone would get limited lync functionality: basic presence like on a call and available, and some other limitations.
Music on Hold button on Lync Phone Edition should play music even if there is no call queue involved.
Hi. I would like to use Lync for our company Helpdesk. The idea is that we would use one account (called for example helpdesk) logged on 4 computers. Users can call or chat only with contact called "helpdesk". The message or call should be displayed to all Operators and anyone can answer it. Is this already possible? Or is it gonna be possible in a future version? Now I can be logged with one account on more computers,... more »
Communicator had a recent contacts option. The new Frequently Contacted in Lync does not work the same way.
With recent contacts, if I ever contacted somebody or someone contacted me, there name would remain
in that list for at least a few weeks, and after that period if I hadn't contacted them again, it would eventually go away.
Currently Lync can only have one Call Park orbit/configuration for each site that contains a Front End Pool (or more than 1 FE pool). This means that a site with only a SBA/SBS does not have its own Call Park configuration. Companies that use call park generally want one Call Park range (or at bare minimum call park configuration) per Branch Office so that they can have a timeout destination per office. (not have call... more »
///Scenario #1---if the transferred caller originates from Lync2010 on the LAN--- Lync2010/(UserA) --calls--> Lync2010Attendant/ --blind, safe-transfered to--> Lync 2010/(UserC: Lync2010) -UserC Ignore Call Attendant Will See: Transfer not completed: UserA-Username. UseerC-Username is unavailable. -UserC Reject Call Attendant Will See: Transfer not completed: UserA-Username. Call was not transferred because UserC-Username... more »
In the same scenario as here:
when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.
New Case# 113012410165873
UserB (person call parked for) are able to answer a parked call (external call incoming /thru pstn/sip) EVEN after "CallPickupTimeoutThreshold" completes and when the call is ringing back to the user who parked the call (UserA). So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring! If UserA answers, this call becomes a 3 party conference,... more »
ability to save a contact's number along with pauses and DTMF. In analogue systems you use a 'p' or something as a pause. example: 18005558383p1#p1234 would dial the 800number then after a pause press 1, then pause again and dial the pin of 1234