We would like to have a user with Delegates at our remote stores instead of Response Groups. The desire is for the Delegate to use a phone (such as a Polycom CX600) instead of using the Lync Client. Response groups at remote sites are slow, require the network to be available to receive a call and seem to reduce the call experience for the customer. Using Delegates with a phone (such as a Polycom CX600) is not a supported ...more »
A secretary with many bosses that has delegates from her bosses, has the pop up of "you were added as delegate" every time she need to press the X button,
but after log off and logon it comes back.
If delegates are associated with the task to answer calls for a manager, the manager sets "Simultaneous call" to the delegate, but then the delegate needs to go on lunch break or in a long meeting. The delegate should be able to either change the call forwarding settings of the manager, or set call forwarding to a backup person who will ALSO receive the calls of the manager. With Lync 2010 this was not possible. Not sure ...more »
Lync delegate access needs to be independent of all functions within Lync . Since delegate access is also needed also for the conferencing functionality and not all companies deploy voice it should be made independent. This could be better controlled through a policy.