Music on Hold button on Lync Phone Edition should play music even if there is no call queue involved.
support standards based SIP phones without the need for 3rd parting software (smartsip) or gateway.
I would presume these phone would get limited lync functionality: basic presence like on a call and available, and some other limitations.
calls should not dissappear when answered with lync phone edition with USB better together.
Conferencing is so core to the UCMA APIs and Lync as a whole, but there is no mechanism to transfer conferences once in the attendant console.
In the PBX world, the conference gets dropped and the caller is transferred. Something like that is better then nothing.
Developers should have hooks into the API (either through a connected Lync Client SDK or some other means) to push content to this device and/or interact with it better and be able to control its operations.
In the Transfer Directly to and Consult Then Transfer option it should have the option to pick the user's voicemailbox as well as their numbers.
For those of us working somewhere other than GMT-8 it would be nice if the phone edition support this to remove one more step in setting up phones.
The Aries phones are great but Lync does need a certified cordless device with presence & phonebook integration.
Polycom Kirk is part way there but expensive for small deployments.
It is great that Lync integrates into Exchange 2010 OWA.
A great improvement would be the ability to book Lync Online Meetings through OWA.
It would be really useful to be able to share screens when users are on the attendant for remote support and
Lync Should have the ability to pair to the Lync Client with a IP address or MAC code rather than USB
- Upload a PowerPoint
- White board and Polls
- Manage Team Call and Delegate settings
- Attendee client for Mac
- USB "Better Together" with Lync Phone Edition
(moved to own idea)-Support for managing input and output devices with USB headsets, handsets (ala Polycom... more »
The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.
1. Better queue monitoring
2. Listen in and call recording
3. Office closed for weather message function
4. Better reporting
There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.