Lync/Skype4B Improvement Suggestions Ideas

Lync Should have the ability to pair to the Lync Client with a IP address or MAC code rather than USB

It would be nice if you could assign hotkeys to common voice functions like hold, hangup, transfer & bring active call window to foreground, etc. This is a great feature in Skype that I use extensively.

 

NOTE: In Lync 2013 there is a Global/OS Wide hotkeys for:

-Answer = Win+A

-Mute = Windows+F4

The Lync 2013 can be set to default to Lync Call with a powershell command ( http://technet.microsoft.com/en-us/library/gg398300.aspx ), however that is only the initial setting. From that point on Lync defaults to the last number called for a contact.

As noted here: http://masteringlync.com/2014/01/27/controlling-click-to-call/

Users mostly make "lync calls", however they might change to someone's cell phone, now... more »

With the recent security updates, the system tray icon changed to the Lync logo, and is no longer a representation of your presence. I liked it the old way!

Right now, the Lync client will download the address book at a randomly chosen interval between 5 minutes and 60 minutes after sign-in. This can be controlled via the registry in a method described at http://policelli.com/blog/archive/2011/03/16/how-to-force-an-address-book-refresh-on-lync-client/. I think it would make more sense to make this part of the client policy.

I would love to see a smarter bread of Lync phone. I have lost count of the amount of hours wasted configuring Lync phones. They should be simple, plug and play inside and outside the corporate network and have adequate logging. I would love to see a touch screen interface running something similar to the mobile client.

For organizations like ours that have Smart Card login enforced (no user/password), we are unable to use iOS, Windows Phone and other clients except Lync "desktop" Client from domain joined computer (user is logged on to computer with SmartCard therefore it has kerberos ticket issued). If Lync non-desktop client could support client certificates, we could easily export client cert from smart card and import it to iOS,... more »

Lync 2010 allowed you to make it much Thinner than 2013 does. Please allow us to make it thinner if we so please.

 

The red space in the following image would be ideal, there is nothing important that would be blocked from the UI's standpoint, so why is it limited to this width?

 

http://i.imgur.com/4zcmsvy.png

IMO is a big mistake for MS to have a full Lync client and a free Lync Basic.
Lync costs should be bound to activated feuture only. The client should be only one for PC and free, like the Lync Mobile clients.
This could improve the software distribution across the customer's clients, because the customer do not have to choose witch client version to install, but only witch feature (and CAL) to enable for users, and last... more »

I'd really like to see Gamification of all the more unused features of Lync such as Video chat, group chat and such like. By doing this, adoption would increase along with end user learning and encourage the entire solution to be used instead of bits of it, such as IM etc.

It would be quite handy to be able to dock the dial pad when in a call instead of repeatably having to hover over the phone/mute button. I know you can use the number pad on a keyboard but sometimes button presses are not registered and you then have to find the window to get the dial pad up.

One Lync Subscriber may have multiple devices.

A feature is required that enables established calls to be "moved" from one device to another while in mid-call. This would enable users to take a call on their mobile device (VoIP or Cellular), walk into their office and continue the call on their PC Client.

Of course the reverse should be possible as well. with the call moving to the moble device over VoIP or Cellular.... more »

3rd party applications that can connect to Lync server should be able to be blocked.

I'd love to be able to schedule Lync meetings directly from my mobile devices. Neither my RT or my Windows Mobile are suitable for full mobility as I have to either use the Desktop client or access OWA (on a small factor screen - not ideal)

Allow support in the Lync client to push up on the keyboard to scroll through your previous messages to a user. Using the down arrow key scrolls the other way.