Lync/Skype4B Improvement Suggestions Ideas

There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.

Call Park Music On Hold Config is lost on server reboot. according to microsoft this is known issue. This really should be fixed.

when calls come into a RGS in quick succession, agents sometimes recieve call when they are already in a call.

 

case# is SR 112022755545407

 

http://social.technet.microsoft.com/Forums/lync/en-US/4e5d2b84-22ff-4225-84bf-673bc047b5f6/rgs-routes-calls-to-busy-agents-alredy-in-a-call

This may be more of a SQL issue (and dare I say bug?) than a Lync issue (bug?) but I am posting it here as it affects Lync and Skype servers.

I have a customer with multiple sites and each site has a special dial code we have implemented that starts with an "*" (eg - *035). When a user calls this number the call itself works just fine but when it tries to write the data for that call to the monitoring reports we get... more »

///Scenario #1---if the transferred caller originates from Lync2010 on the LAN---

Lync2010/(UserA) --calls--> Lync2010Attendant/ --blind, safe-transfered to--> Lync 2010/(UserC: Lync2010)


-UserC Ignore Call Attendant Will See: Transfer not completed: UserA-Username. UseerC-Username is unavailable.
-UserC Reject Call Attendant Will See: Transfer not completed: UserA-Username. Call was not transferred because UserC-Username... more »

Scenario setup: Lync response group with Agent Group set to Alert Method of Attendant. Place 2 calls (from other users) to this response group. Both calls will ring at the agent.
Bug: Agent presses Win+A (Accept Incoming Invite) in rapid succession. Both calls are answered and are live. (user is connected wrongly to 2 calls at one time!)

For example:
• 2 way audio stream is live between receptionist and Caller A
• 2... more »

UserB (person call parked for) are able to answer a parked call (external call incoming /thru pstn/sip) EVEN after "CallPickupTimeoutThreshold" completes and when the call is ringing back to the user who parked the call (UserA).

So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!

If UserA answers, this call becomes a 3 party conference,... more »

In the same scenario as here:

http://lync.ideascale.com/a/dtd/Parked-Calls-Through-Gateway-After-Park-TimeOut-Act-Weird/373728-16285?submitted=1

 

when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.

 

REG:112082072920816

New Case# 113012410165873

If you use Swedish system language on Mac and try to set location the dialog is in Dutch language. If I change to English the dialog is English. We have this error on multiple customers.

 

Systeminfo: Lync version 14.0.10 (141024). OS X version 10.9.5