Lync/Skype4B Improvement Suggestions Ideas

calls should not dissappear when answered with lync phone edition with USB better together.

It would be really useful to be able to share screens when users are on the attendant for remote support and

training

Conferencing is so core to the UCMA APIs and Lync as a whole, but there is no mechanism to transfer conferences once in the attendant console.

 

In the PBX world, the conference gets dropped and the caller is transferred. Something like that is better then nothing.

The Lync Attendant Console desperately needs the ability for create, store and share centralised notes.

The issue we are facing is that our receptionist rely on a feature of a previous consoles we were using with out legacy PBX that is not available in the current Attendant console.

This the ability to store notes on a user or number, and have them available to all receptionists. I know that you can take a note on an... more »

One of the challenges with Exchange UM Auto Attendants is that you cannot have both accept "Key Mapping" and "Dial Extension Number" using the same time Auto Attendant. Would be nice if this functionality could be add to AA's.

 

Here is a more indepth explanation of the challenge and a work around:

http://windowspbx.blogspot.com/2013/04/how-to-achieve-dial-by-extension-with.html

///Scenario #1---if the transferred caller originates from Lync2010 on the LAN---

Lync2010/(UserA) --calls--> Lync2010Attendant/ --blind, safe-transfered to--> Lync 2010/(UserC: Lync2010)


-UserC Ignore Call Attendant Will See: Transfer not completed: UserA-Username. UseerC-Username is unavailable.
-UserC Reject Call Attendant Will See: Transfer not completed: UserA-Username. Call was not transferred because UserC-Username... more »

Having only the numbers 1-9 available as key mapping options is fairly restrictive. It would be extremely helpful if the Exchange UM Auto Attendant could recognize two digit key mappings.