would be kind of cool to be able to see who a Lync contact is on the phone with on Contact Card (in right privacy group)
I think it would be useful to receive an automated IM/email when the PIN expiration time is approaching (e.g. 30/14/1 days in advance). Inspiration for this idea was: http://blog.orbitone.com/post/Never-be-late-for-an-online-meeting-again-CEBP
The issue we are facing is that our receptionist rely on a feature of a previous consoles we were using with out legacy PBX that is not available in the current Attendant console.
This the ability to store notes on a user or number, and have them available to all receptionists. I know that you can take a note on an... more »
The Lync Web App plug-in is great and could be used to add Audio and Video capability to Exchange OWA, to use it as a full client when the user could no use anything else (for eg. Internet Cafè)
Scenario: many EV users, only Lync client 2013 is used, no IP Phones. If a user is member of a CallPickup Group it need to place a call to the CP number to answer a collague's call.
I think the client should:
- autodetect if the user is member of a CallPickup Group and the number of that group
- offer a native Keyboard Shortcut to quick dial the... more »
When a user has set the forwarding to a PSTN/mobile number, (s)he can possibly be reached even if the presence shows the user as "offline".
I think the presence should show the forwarding status (just like Skype does, btw) for example as "offline with call forwarding".
The contact card should also show some additional details (e.g. "forwarded to xxx") to users in the workgroup/friends and family groups.
In addition to changing status to "in a meeting" based on calendar information, it would be nice to have the option to change status to "off work" based on work hours defined in Outlook.
It would be nice if you could assign hotkeys to common voice functions like hold, hangup, transfer & bring active call window to foreground, etc. This is a great feature in Skype that I use extensively.
NOTE: In Lync 2013 there is a Global/OS Wide hotkeys for:
-Answer = Win+A
-Mute = Windows+F4
Lync phone edition has an option to Consult then transfer to. The Attendant has a button for this as well, as well as the ability to hit CTRL+L to achieve the same thing. Microsoft decided to leave this button out of the Lync PC client. It was in the OCS client but not in Lync. I know callers can merge calls using "Current conversation", but a Consult then transfer to button would be so much easier.
The user should be able to forward calls based on different criteria:
• Caller number
• Caller is in the user’s contact List
• The presence status
• Caller Privacy Relationship
• Out of office (Exchange) status
The forwarded calls should be able to be transferred to the following destinations:
• Other Lync user
• UM voicemail
• PSTN/mobile number
• Team call group
ability to save a contact's number along with pauses and DTMF. In analogue systems you use a 'p' or something as a pause. example: 18005558383p1#p1234 would dial the 800number then after a pause press 1, then pause again and dial the pin of 1234
There is no way to disable Hot key for audio call. By default it is set to Ctrl + Enter, which is used by default in many other clients. So, when you try to send IMs in Lync 2013 using Hot Keys ( "Enter" in Lync 2013 by default), you're making voice call instead of send message.