Showing 12 ideas for tag "ev"
(@randychapman) kudos icon +

Lync Client

Consult then transfer to in PC client

Lync phone edition has an option to Consult then transfer to. The Attendant has a button for this as well, as well as the ability to hit CTRL+L to achieve the same thing. Microsoft decided to leave this button out of the Lync PC client. It was in the OCS client but not in Lync. I know callers can merge calls using "Current conversation", but a Consult then transfer to button would be so much easier.

kudos icon +

Lync Client

Rule based call forwarding

The user should be able to forward calls based on different criteria:

 

• Caller number

• Caller is in the user’s contact List

• The presence status

• Caller Privacy Relationship

• Time

• Out of office (Exchange) status

• Etc.

 

The forwarded calls should be able to be transferred to the following destinations:

 

• Other Lync user

• UM voicemail

• PSTN/mobile number

• RGS

• Team call group

• Etc.

kudos icon +

Lync Client

Attendant Console Improved Notes

The Lync Attendant Console desperately needs the ability for create, store and share centralised notes.

The issue we are facing is that our receptionist rely on a feature of a previous consoles we were using with out legacy PBX that is not available in the current Attendant console.

This the ability to store notes on a user or number, and have them available to all receptionists. I know that you can take a note on an... more »
kudos icon +

Lync Client

Call Pickup Keyboard Shortcut

Lync has many Keyboard Shortcut, the one that miss is one for Call Pickup.
Scenario: many EV users, only Lync client 2013 is used, no IP Phones. If a user is member of a CallPickup Group it need to place a call to the CP number to answer a collague's call.

I think the client should:
- autodetect if the user is member of a CallPickup Group and the number of that group
- offer a native Keyboard Shortcut to quick dial the... more »
(@fabiano) kudos icon +

Lync Client

Show forwarding status as presence/on contact card

When a user has set the forwarding to a PSTN/mobile number, (s)he can possibly be reached even if the presence shows the user as "offline".

I think the presence should show the forwarding status (just like Skype does, btw) for example as "offline with call forwarding".

The contact card should also show some additional details (e.g. "forwarded to xxx") to users in the workgroup/friends and family groups.