Showing 9 ideas for tag "call"
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Lync Client

Konfiguration for unanswered calls should be persistent.

The Setting for unanswered calls resets every time the user sets the call forwarding to a Special Destination.

 

For example:

 

1. User has no voicemail enabled

2. User sets destination for unanswered calls to the central office number

3. Now, the user sets a call forwarding to a colleague

4. After disabling the call forwarding, the konfig for unanswered calls resets to "no voicemail, ringing for 20 seconds.

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Lync Client

Lync Client Default Click-to-Call Number

The Lync 2013 can be set to default to Lync Call with a powershell command ( http://technet.microsoft.com/en-us/library/gg398300.aspx ), however that is only the initial setting. From that point on Lync defaults to the last number called for a contact.

As noted here: http://masteringlync.com/2014/01/27/controlling-click-to-call/

Users mostly make "lync calls", however they might change to someone's cell phone, now... more »
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Lync Client

Call Pickup Keyboard Shortcut

Lync has many Keyboard Shortcut, the one that miss is one for Call Pickup.
Scenario: many EV users, only Lync client 2013 is used, no IP Phones. If a user is member of a CallPickup Group it need to place a call to the CP number to answer a collague's call.

I think the client should:
- autodetect if the user is member of a CallPickup Group and the number of that group
- offer a native Keyboard Shortcut to quick dial the... more »
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Lync Client

Client Side Call recording

If I had a dollar for everytime I was asked for call recording. That said, a few months ago I noticed that the Lync 2013 client (15.0.4517.1504 - 32-bit) had the option to record a standard 2 party call. I thought that it was going to stay but the very next update made it disappear. One of my users refuses to update Lync client to hold on to this function. It would be awesome if this was available without having to buy... more »
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Lync Client

Call forwarding based on presence

I know there were tons of call forwarding asks. But what about if we ask at first a tiny improvement for the call forwarding. If we ask too much, most of the cases we do not get anything.

So the most simplest help is, if users (or administrator as a default or using GPO) can define what shall happen when user's status is "in a meeting", "do not disturb (currently call forwarding does not work at all with DND), "busy"... more »
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Lync Client

Ability to preview the caller ID for Call Pickup Group members

This is a very common feature of traditional PBX: the ability for a Call Pickup Group member to see who is calling and than choose to pickup the call or not.

At this moment if a user is member of a Call Pickup Group there is no way to preview the caller ID.

Every of our customers ask for this feature.

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Lync Client

Delegate backup

If delegates are associated with the task to answer calls for a manager, the manager sets "Simultaneous call" to the delegate, but then the delegate needs to go on lunch break or in a long meeting. The delegate should be able to either change the call forwarding settings of the manager, or set call forwarding to a backup person who will ALSO receive the calls of the manager. With Lync 2010 this was not possible. Not sure... more »