Rather than not be able to see anything, if the client could use web query until it has downloaded the address book files, that would reduce calls to the Help Desk.
Right now, the Lync client will download the address book at a randomly chosen interval between 5 minutes and 60 minutes after sign-in. This can be controlled via the registry in a method described at http://policelli.com/blog/archive/2011/03/16/how-to-force-an-address-book-refresh-on-lync-client/. I think it would make more sense to make this part of the client policy.
One contact list is all we need, as suggested below, maybe with a checkbox or a setting to allow lync connection, instead of a completely different list that is always out of sync with your current... more »
It's kind of clunky that we say Lync integrates with Outlook contacts, but then you have to add lync contacts all over again one by one?!? People expect this to be at least like Skype, so ping each contact to Skype while you're at it. To make things 'usable' you have to make it easy to use from the beginning and show... more »