Lync Server

Showing 7 ideas for tag "voice"
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Lync Server

Better Response Groups

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.

kudos icon +

Lync Server

Change state "In a Call" immediatly

Hi, when you make a PSTN call, state of user change "In a call" ONLY after you receive a connect. If you use "something" to get busy when you are on the phone, this is a problem. It happens that if u are dialing a number or u are wating ( ring back tone ) a second call comes in ( but you are already in a busy state!! )
Should be good change immediatly to "In a call" state as soon as you dial the number and then press... more »
kudos icon +

Lync Server

Move 'Alternate Caller ID' from Route Config to... Voice Policy

Presently, an alternate caller ID must be defined in the route.
And so... for every department/team requiring an alternate caller ID, a new route must be defined (even though it is the same route used by everyone else).

In most stone-age PBX's, the default Caller ID can be overrode by some attribute related to the user.

Would like to see the Alternate Caller ID defined in the Voice Policy - and have it override the... more »
(@fabiano) kudos icon +

Lync Server

Missed call notifications for calls completed elsewhere

I think Lync Server is not correctly handling the SIP CANCEL message with cause=200.
Scenario: calls are dual forked by the PBX, one goes to the SIP phone, the other one goes through the SIP trunk to Lync Server.
If the call is answered by the phone, the PBX sends a CANCEL message to Lync with:
Reason: SIP; cause=200; text="Call completed elsewhere".
Lync Server also generates a SIP message 487, request terminated, with... more »