There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.
Reason for this; First Aid Response Group
The RG has a group of Lync Users that have either Internal/DDI numbers and number of them users are not always at their desk and forward all calls to mobile numbers.
Having this option available will allow sites to fully utilize the group of First... more »
It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.
Improve the Group Pickup feature like have a unified number for picking up a call from my group only
The Response Group need a Supervisor Role that could do these task via Web Browser:
- see the agents member of a Formal Group in realtime
- add or remove an agent from a Formal Group
Right now, when configuring a response group workflow, you can specify options for outside of business hours and holidays, but no option for unplanned closures like inclement weather. It would be nice if this option was available, and could be easily set by a receptionist/manager.
I miss the GroupChats layout. On that the names were not taking up space between the messages and there was no "air" between the messages. This meant I could see three times as many messages on the same screen space. I could get the overview of a situation much faster, since I didn't have to scroll to get a bit more history.