Lync/Skype4B Improvement Suggestions Lync Server

ability to pickup another ringing phone in your group.

It would be really useful to be able to share screens when users are on the attendant for remote support and

training

Lync Should have the ability to pair to the Lync Client with a IP address or MAC code rather than USB

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.

It would be great, if the name announcement for EV-users supports recorded name instead ot that poor TTS of user displayname. Source of the recorded name could come from Exchange UM recorded name of the user

Lync needs phone number management showing ranges, available numbers (DIDs or ext), and who has what number. Right now I have to track this in excel and/or powershell reports.

There are several high profile missing features in Lync. Many are ideas submitted in this very forum. There is very little evidence that Microsoft is paying any attention to this site, but we plug away nonetheless.

My idea is for Microsoft to actually do something about the missing features.

From my perspective, these missing features are the customers' biggest complaints.

Hold Music - why can't we just have server... more »

Give the opportunity to a user to forward incoming calls if it is a busy state ( first call is going on ).

This is a common PBX feature and is requested by customers that are migrating it's infrastructure from old PBX and Lync Server

Forwarding incoming calls other then voice mail, if user is logged off and has not setup any forwarding,before logging off.

Could be such a system parameter to be set up or user by user.

I done it using MSPL script. Could be cool if MS can implement it in a easy way

For organizations that require password changes (which almost all do), when I change my Active Directory account password it does not update the password on Lync Phone Edition. Generally this isn't an issue as the phone keeps working, BUT, Exchange intregration on the phone becomes unavailable because my password is wrong. I cannot view Call Logs, Voicemails, or Calendar on the phone. It requires me (and our users)... more »

Most users find it annoing to recieve another call when they are already in call. Please implement busy on busy feature. Every stone aged PBX can do this!

Today there is no decent way of doing call recording on a multi-site Lync implimentation. You need to have appliances at each location to capture the packets. It would be helpful if there was a centralized method of getting all peer-to-peer and PSTN type traffic

There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.

Please add to Lync Control Pannel a GUI interface to create and edit the Response Group Holiday Sets. There is a free good editor from Jamie Schwinn (http://waveformation.com/holidayseteditor/), why MS could not do the same with Silverlight?

Would like the ability to have reports for business users. The current reporting in Lync 2013 is geared toward call quality, diagnostics, ... It would be great to have reports that show how many calls come into the company, how many calls are answered by each person, how many calls were offered to each person, average time to answer, average call time, call volume by hour, ... This would have to include peer-to-peer... more »