Today there is no decent way of doing call recording on a multi-site Lync implimentation. You need to have appliances at each location to capture the packets. It would be helpful if there was a centralized method of getting all peer-to-peer and PSTN type traffic
At this moment the default 20sec timeout for call forwarding could be managed by users or via SEFAUtil.
I think could be more practice if this (and some other call forwarding option) became Global Option, managed by a new Policy. The administrator could set it for all, or for some Group of users, could set it mandatory or not and so on....
When a customer calls in to a user and then hangs up in a few seconds, there is no call record generated. I would like to have a call record generated so that I could find out number of hang ups.
This does work if a "Response Group" answers the call, but not before it is answered by the response group.
It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.
This Scenario obviously only works if u can hear the phone - now that Phone Vendors like Snom are providing customizable Buttons if Lync Could provide a presence that changes color or flashes to alert user... more »
Companies that use call park generally want one Call Park range (or at bare minimum call park configuration) per Branch Office so that they can have a timeout destination per office. (not have call... more »
Even if Call Forwarding is disabled in Voice Policy the option is still visible in the Lync client. This confuses users who think they can configure call forwarding.
So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!
If UserA answers, this call becomes a 3 party conference,... more »
In the same scenario as here:
when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.
New Case# 113012410165873
Its a pity that when I click Join Lync Meeting and then choose to join the meeting audio via a DDI of my choosing that the video is then disabled.
Would be handy if I still had the option to have video without the workaround of joining without audio and then inviting my DDI.