There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.
Call Park Music On Hold Config is lost on server reboot. according to microsoft this is known issue. This really should be fixed.
when calls come into a RGS in quick succession, agents sometimes recieve call when they are already in a call.
case# is SR 112022755545407
I have a customer with multiple sites and each site has a special dial code we have implemented that starts with an "*" (eg - *035). When a user calls this number the call itself works just fine but when it tries to write the data for that call to the monitoring reports we get... more »
Lync2010/(UserA) --calls--> Lync2010Attendant/ --blind, safe-transfered to--> Lync 2010/(UserC: Lync2010)
-UserC Ignore Call Attendant Will See: Transfer not completed: UserA-Username. UseerC-Username is unavailable.
-UserC Reject Call Attendant Will See: Transfer not completed: UserA-Username. Call was not transferred because UserC-Username... more »
Bug: Agent presses Win+A (Accept Incoming Invite) in rapid succession. Both calls are answered and are live. (user is connected wrongly to 2 calls at one time!)
• 2 way audio stream is live between receptionist and Caller A
• 2... more »
So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!
If UserA answers, this call becomes a 3 party conference,... more »
In the same scenario as here:
when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.
New Case# 113012410165873