Having only the numbers 1-9 available as key mapping options is fairly restrictive. It would be extremely helpful if the Exchange UM Auto Attendant could recognize two digit key mappings.
Lync2010/(UserA) --calls--> Lync2010Attendant/ --blind, safe-transfered to--> Lync 2010/(UserC: Lync2010)
-UserC Ignore Call Attendant Will See: Transfer not completed: UserA-Username. UseerC-Username is unavailable.
-UserC Reject Call Attendant Will See: Transfer not completed: UserA-Username. Call was not transferred because UserC-Username... more »
Conferencing is so core to the UCMA APIs and Lync as a whole, but there is no mechanism to transfer conferences once in the attendant console.
In the PBX world, the conference gets dropped and the caller is transferred. Something like that is better then nothing.
One of the challenges with Exchange UM Auto Attendants is that you cannot have both accept "Key Mapping" and "Dial Extension Number" using the same time Auto Attendant. Would be nice if this functionality could be add to AA's.
Here is a more indepth explanation of the challenge and a work around:
It would be really useful to be able to share screens when users are on the attendant for remote support and