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Lync Server

SBA/SBS Response Group Functionality

At present when an SBA goes into Survivability mode, users lose all RGS functionality. A good example is that a customer may use an RGS for the branch sites Reception.

Obviously SBA's are not powerful enough to run IVR's but there could be a "Backup Hunt Group" within the Response Group workflow.

E.g. Normal operation all RGS calls are dealt with via FE Pool (HG or IVR)

During WAN/Pool Down scenario the SBA can still... more »