Music on Hold button on Lync Phone Edition should play music even if there is no call queue involved.
Standardize the music on hold in lync clients\devices is a challenge.
How about a music on hold service centralized?
Call Park Music On Hold Config is lost on server reboot. according to microsoft this is known issue. This really should be fixed.
Lync2010/(UserA) --calls--> Lync2010Attendant/ --blind, safe-transfered to--> Lync 2010/(UserC: Lync2010)
-UserC Ignore Call Attendant Will See: Transfer not completed: UserA-Username. UseerC-Username is unavailable.
-UserC Reject Call Attendant Will See: Transfer not completed: UserA-Username. Call was not transferred because UserC-Username... more »
In the same scenario as here:
when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.
New Case# 113012410165873