Showing 2 ideas for tag "method"
kudos icon +

Lync Server

New Routing Method - Status Selection

We would like a feature to select the method (Parallel, Round-Robin, Agent, ...) and which status we would like to use with it.

For example, I would like to use the Parallel method for all calls unless an Agent is "In a Call" or "Do Not Disturb". I would want their phones to ring in this method if they were any other status.

To offer a new call to all available agents at the same time, click Parallel. The call is... more »
(@weakestlync) kudos icon +

Lync Server

Custom/More Response Group Routing Methods

I would like to see something in between Parallel and Attendant routing or the ability to create custom Routing Methods.

I find a lot of customers want RGS calls to still be offered when the Agent status is Away or Busy. The only solution is Attendant routing. However Attendant Routing will still offer you calls if you are already in a call which can become quite annoying if you aren't using the Attendant console or... more »