Response Group Delay
There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.
There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.
It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.
Improve the Group Pickup feature like have a unified number for picking up a call from my group only
So we all use & love the ability to send screen shots/image/or files via lync on 1 on 1 sessions, however alot of times i have been in group chats & needed to share an item with all of the members but am unable to.
The same functionality to screen shot or use the snipping tool to grab and share and image should be available in the group chat without needing to do anything other than paste it in the group chat box.
The Response Group need a Supervisor Role that could do these task via Web Browser:
- see the agents member of a Formal Group in realtime
- add or remove an agent from a Formal Group
Right now, when configuring a response group workflow, you can specify options for outside of business hours and holidays, but no option for unplanned closures like inclement weather. It would be nice if this option was available, and could be easily set by a receptionist/manager.
If you create a Group in Lync 2013 you can right click the group and send IM. Cool. It would be even better if the IM window name displayed the group name instead of "Conversation (x Participants)"
I miss the GroupChats layout. On that the names were not taking up space between the messages and there was no "air" between the messages. This meant I could see three times as many messages on the same screen space. I could get the overview of a situation much faster, since I didn't have to scroll to get a bit more history.