Lync/Skype4B Improvement Suggestions Ideas

Users frequently complain of the americanisation of the generated responses a localised accent pack may increase user acceptance.

would be kind of cool to be able to see who a Lync contact is on the phone with on Contact Card (in right privacy group)

I know this is completely against MS ideas but a number of customer are disappointed of limitations of Lync voice features at the moment but they want other features like chat and desktop sharing and conferencing. If Lync would support RCC with a common protokol like CSTA this would boost the market.

Currently, you can "Overwrite" the Caller ID Number (phone number), but not the Caller NAME

 

would like to put "ENTERPRISE NAME (111-111-1111)" for outbound call !!!

UserB (person call parked for) are able to answer a parked call (external call incoming /thru pstn/sip) EVEN after "CallPickupTimeoutThreshold" completes and when the call is ringing back to the user who parked the call (UserA).

So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!

If UserA answers, this call becomes a 3 party conference,... more »

In the same scenario as here:

http://lync.ideascale.com/a/dtd/Parked-Calls-Through-Gateway-After-Park-TimeOut-Act-Weird/373728-16285?submitted=1

 

when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.

 

REG:112082072920816

New Case# 113012410165873

Could be great if I can decide to forward calls based on type of incoming call. For instance external incoming call has to be forwarded; internal call not.

Generally,

I require the ability to manage desktop phone "call forwarding" state from Lync Mobile app.

 

So I can enable call forwarding on PBX, when I'm already away.

I think Lync Server is not correctly handling the SIP CANCEL message with cause=200.
Scenario: calls are dual forked by the PBX, one goes to the SIP phone, the other one goes through the SIP trunk to Lync Server.
If the call is answered by the phone, the PBX sends a CANCEL message to Lync with:
Reason: SIP; cause=200; text="Call completed elsewhere".
Lync Server also generates a SIP message 487, request terminated, with... more »

I think it would be useful to receive an automated IM/email when the PIN expiration time is approaching (e.g. 30/14/1 days in advance). Inspiration for this idea was: http://blog.orbitone.com/post/Never-be-late-for-an-online-meeting-again-CEBP

In the LIS-Database, it is possible to enter single IP addresses or networks with a subnet mask of /24.

It should be possible to specify also subnet with another mask than /24.

For example: 255.255.255.128 /25

MAC Address to Lync User Mapping for Zero Touch Initial Setup. This could streamline initial voice implementations.

The Calling Party Name Display on outgoing PSTN calls should be able to refelect the department the user is in. Pesonal name should be displayed as an option on internal calls.

For example, lets say we have a teacher at Capilano Elementary School.

When calling parents (external), the name presented to their phone should be "Capilano Elementary" with the schools listed directory number.


When calling the school front... more »

Having only the numbers 1-9 available as key mapping options is fairly restrictive. It would be extremely helpful if the Exchange UM Auto Attendant could recognize two digit key mappings.

Developers should have hooks into the API (either through a connected Lync Client SDK or some other means) to push content to this device and/or interact with it better and be able to control its operations.