Showing 3 ideas for tag "caller"

Lync Client

Display Caller ID name on incoming respone group calls

I'm using Lync 2013 with response groups to manage incoming calls. The calls come from the PSTN via a NET gateway.

The call notification toast displays the number of the caller but not the name. After I answer a call, it displays the name. I would like to be able to see the caller name while the call is ringing.

It seems that this has been an issue since OCS days.
http://social.technet.microsoft.com/Forums/lync/en-US/abe68d34-d111-4699-8020-24674bf27d52/incoming-caller-id-name-with-response-groups... more »

Lync Server

Move 'Alternate Caller ID' from Route Config to... Voice Policy

Presently, an alternate caller ID must be defined in the route.
And so... for every department/team requiring an alternate caller ID, a new route must be defined (even though it is the same route used by everyone else).

In most stone-age PBX's, the default Caller ID can be overrode by some attribute related to the user.

Would like to see the Alternate Caller ID defined in the Voice Policy - and have it override the... more »