Showing 24 ideas for tag "call"
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Lync Server

Parked Calls (Through Gateway) After Park TimeOut Act Weird

UserB (person call parked for) are able to answer a parked call (external call incoming /thru pstn/sip) EVEN after "CallPickupTimeoutThreshold" completes and when the call is ringing back to the user who parked the call (UserA).

So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!

If UserA answers, this call becomes a 3 party conference,... more »
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Lync Server

After External Caller Has TimedOut CallPark MOH Presents Oddly

In the same scenario as here:

http://lync.ideascale.com/a/dtd/Parked-Calls-Through-Gateway-After-Park-TimeOut-Act-Weird/373728-16285?submitted=1

 

when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.

 

REG:112082072920816

New Case# 113012410165873

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Lync Client

Ability to preview the caller ID for Call Pickup Group members

This is a very common feature of traditional PBX: the ability for a Call Pickup Group member to see who is calling and than choose to pickup the call or not.

At this moment if a user is member of a Call Pickup Group there is no way to preview the caller ID.

Every of our customers ask for this feature.

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Lync Client

Delegate backup

If delegates are associated with the task to answer calls for a manager, the manager sets "Simultaneous call" to the delegate, but then the delegate needs to go on lunch break or in a long meeting. The delegate should be able to either change the call forwarding settings of the manager, or set call forwarding to a backup person who will ALSO receive the calls of the manager. With Lync 2010 this was not possible. Not sure... more »
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Lync Server

Call Park Range Per Branch Office/Site

Currently Lync can only have one Call Park orbit/configuration for each site that contains a Front End Pool (or more than 1 FE pool). This means that a site with only a SBA/SBS does not have its own Call Park configuration.

Companies that use call park generally want one Call Park range (or at bare minimum call park configuration) per Branch Office so that they can have a timeout destination per office. (not have call... more »
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Lync Client

Call forwarding based on presence

I know there were tons of call forwarding asks. But what about if we ask at first a tiny improvement for the call forwarding. If we ask too much, most of the cases we do not get anything.

So the most simplest help is, if users (or administrator as a default or using GPO) can define what shall happen when user's status is "in a meeting", "do not disturb (currently call forwarding does not work at all with DND), "busy"... more »
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Lync Server

Schedule Response Group Members

It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.

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Lync Server

Lync Should Add a Presense State for Ringing for Call Pickup

As Lync 2013 now has the ability to use Call Pickup which works on the Principle that if u hear the Phone Ring u can Pickup another users Phone Call - which works very well insetad of complex Simultaneous Ring Setup

This Scenario obviously only works if u can hear the phone - now that Phone Vendors like Snom are providing customizable Buttons if Lync Could provide a presence that changes color or flashes to alert user... more »
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Lync Server

Modular Response Groups

One of the biggest limitations I have found with Lync from our traditional PBX system is lack of in-depth workflows/call handling with response groups. Currently, our Lync deployment is rock solid, however as our organization grows, we are finding that Lync is continuously being a bottleneck at what we can/cannot do with call routing at the response group level. One thing our organization would like is the ability... more »
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Lync Client

Call Pickup Keyboard Shortcut

Lync has many Keyboard Shortcut, the one that miss is one for Call Pickup.
Scenario: many EV users, only Lync client 2013 is used, no IP Phones. If a user is member of a CallPickup Group it need to place a call to the CP number to answer a collague's call.

I think the client should:
- autodetect if the user is member of a CallPickup Group and the number of that group
- offer a native Keyboard Shortcut to quick dial the... more »