Showing 24 ideas for tag "call"
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Lync Client

Call forwarding based on presence

I know there were tons of call forwarding asks. But what about if we ask at first a tiny improvement for the call forwarding. If we ask too much, most of the cases we do not get anything.

So the most simplest help is, if users (or administrator as a default or using GPO) can define what shall happen when user's status is "in a meeting", "do not disturb (currently call forwarding does not work at all with DND), "busy"... more »
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Lync Client

Ability to preview the caller ID for Call Pickup Group members

This is a very common feature of traditional PBX: the ability for a Call Pickup Group member to see who is calling and than choose to pickup the call or not.

At this moment if a user is member of a Call Pickup Group there is no way to preview the caller ID.

Every of our customers ask for this feature.

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Lync Client

Delegate backup

If delegates are associated with the task to answer calls for a manager, the manager sets "Simultaneous call" to the delegate, but then the delegate needs to go on lunch break or in a long meeting. The delegate should be able to either change the call forwarding settings of the manager, or set call forwarding to a backup person who will ALSO receive the calls of the manager. With Lync 2010 this was not possible. Not sure... more »
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Lync Server

Parked Calls (Through Gateway) After Park TimeOut Act Weird

UserB (person call parked for) are able to answer a parked call (external call incoming /thru pstn/sip) EVEN after "CallPickupTimeoutThreshold" completes and when the call is ringing back to the user who parked the call (UserA).

So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!

If UserA answers, this call becomes a 3 party conference,... more »
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Lync Server

After External Caller Has TimedOut CallPark MOH Presents Oddly

In the same scenario as here:

http://lync.ideascale.com/a/dtd/Parked-Calls-Through-Gateway-After-Park-TimeOut-Act-Weird/373728-16285?submitted=1

 

when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.

 

REG:112082072920816

New Case# 113012410165873