So at this time the call is ringing back to UserA, but if UserB picks up the parked call (and they can), UserA will continue to ring!
If UserA answers, this call becomes a 3 party conference,... more »
In the same scenario as here:
when the external caller has timed-out and is ringing back to UserA, the external Caller hears a combination of ringing and music on hold. Instead of just MoH, or ring back tone.
New Case# 113012410165873
If you use Swedish system language on Mac and try to set location the dialog is in Dutch language. If I change to English the dialog is English. We have this error on multiple customers.
Systeminfo: Lync version 14.0.10 (141024). OS X version 10.9.5
Call Park Music On Hold Config is lost on server reboot. according to microsoft this is known issue. This really should be fixed.
when calls come into a RGS in quick succession, agents sometimes recieve call when they are already in a call.
case# is SR 112022755545407
There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.