Lync Server

response group routes calls to busy agent - bug

when calls come into a RGS in quick succession, agents sometimes recieve call when they are already in a call.

 

case# is SR 112022755545407

 

http://social.technet.microsoft.com/Forums/lync/en-US/4e5d2b84-22ff-4225-84bf-673bc047b5f6/rgs-routes-calls-to-busy-agents-alredy-in-a-call

Idea No. 244