When a member of a formal response group makes calls while signed in to the RGS I would like to see the calling party name replaced with the RGS Workflow name. Perhaps a check-box to replace the name in the RGS config. The scenario is when making calls as an agent within the Lync environment I'd like to see the workflow represented instead of the individual agent, similar to what we can do on a trunk level by replacing the display number.
Idea No. 371