Lync Server

Lync client connects to 2 calls at once coming from RGS - bug

Scenario setup: Lync response group with Agent Group set to Alert Method of Attendant. Place 2 calls (from other users) to this response group. Both calls will ring at the agent.

Bug: Agent presses Win+A (Accept Incoming Invite) in rapid succession. Both calls are answered and are live. (user is connected wrongly to 2 calls at one time!)

 

For example:

• 2 way audio stream is live between receptionist and Caller A

• 2 way audio stream is live between receptionist and Caller B

• Caller A and Caller B cannot hear/talk to each other.

 

This bug can be replicated consistently. Latest Lync 2013 client.

Tags

Idea No. 506