Lync Client

Display Caller ID name on incoming respone group calls

I'm using Lync 2013 with response groups to manage incoming calls. The calls come from the PSTN via a NET gateway.

 

The call notification toast displays the number of the caller but not the name. After I answer a call, it displays the name. I would like to be able to see the caller name while the call is ringing.

 

It seems that this has been an issue since OCS days.

http://social.technet.microsoft.com/Forums/lync/en-US/abe68d34-d111-4699-8020-24674bf27d52/incoming-caller-id-name-with-response-groups

http://social.technet.microsoft.com/Forums/lync/en-US/962adaf9-05c4-4db0-a08c-5283357cf139/no-callerid-name-through-response-group-only-the-phone-number-is-displayed

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15 votes
Idea No. 150