Lync Server

Custom/More Response Group Routing Methods

I would like to see something in between Parallel and Attendant routing or the ability to create custom Routing Methods.

 

I find a lot of customers want RGS calls to still be offered when the Agent status is Away or Busy. The only solution is Attendant routing. However Attendant Routing will still offer you calls if you are already in a call which can become quite annoying if you aren't using the Attendant console or have a Lync Phone.

Tags

Idea No. 441