The Lync Attendant Console desperately needs the ability for create, store and share centralised notes.
The issue we are facing is that our receptionist rely on a feature of a previous consoles we were using with out legacy PBX that is not available in the current Attendant console.
This the ability to store notes on a user or number, and have them available to all receptionists. I know that you can take a note on an incoming call or user but this is lost once the call is closed and is also not visible to all receptionists. Centralised note taking, against users, and having those visible as soon as the receptionist looks the user or number up, is a key feature we cannot live without.
Companies like Comptella have this but they are very expensive if you want just this little feature.