Lync Mobile

Lync Mobile update status during phone call

May be useful if the Lync Mobile client could set the user's status "In a call" during a traditional call on the smartphone.

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6 comments

Voting

40 votes

Lync Mobile

Lync Mobile update status during phone call

May be useful if the Lync Mobile client could set the user's status "In a call" during a traditional call on the smartphone.

Submitted by
6 comments

Voting

40 votes

Lync Mobile

Lync Mobile update status during phone call

May be useful if the Lync Mobile client could set the user's status "In a call" during a traditional call on the smartphone.

Submitted by
6 comments

Voting

40 votes

Lync Server

call pickup groups

ability to pickup another ringing phone in your group.

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24 comments

Voting

38 votes

Lync Client

Lync Client Default Click-to-Call Number

The Lync 2013 can be set to default to Lync Call with a powershell command ( http://technet.microsoft.com/en-us/library/gg398300.aspx ), however that is only the initial setting. From that point on Lync defaults to the last number called for a contact. As noted here: http://masteringlync.com/2014/01/27/controlling-click-to-call/ Users mostly make "lync calls", however they might change to someone's cell phone, now ...more »

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4 comments

Voting

21 votes

Lync Server

Call Record for Hangups

When a customer calls in to a user and then hangs up in a few seconds, there is no call record generated. I would like to have a call record generated so that I could find out number of hang ups.

 

This does work if a "Response Group" answers the call, but not before it is answered by the response group.

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6 comments

Voting

19 votes

Lync Client

Konfiguration for unanswered calls should be persistent.

The Setting for unanswered calls resets every time the user sets the call forwarding to a Special Destination.

 

For example:

 

1. User has no voicemail enabled

2. User sets destination for unanswered calls to the central office number

3. Now, the user sets a call forwarding to a colleague

4. After disabling the call forwarding, the konfig for unanswered calls resets to "no voicemail, ringing for 20 seconds.

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5 comments

Voting

16 votes

Lync Server

Centralized Call Recording

Today there is no decent way of doing call recording on a multi-site Lync implimentation. You need to have appliances at each location to capture the packets. It would be helpful if there was a centralized method of getting all peer-to-peer and PSTN type traffic

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5 comments

Voting

13 votes

Lync Server

Schedule Response Group Members

It would be very helpful to be able to schedule on call rotations with response groups so that the members can be dynamically scheduled to be on call without having to change the response group or user forwarding manually. This could be achieved with similar functionality as the holiday schedule but routes the calls to a specific user or specified number at a scheduled time/day/week etc.

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3 comments

Voting

12 votes

Lync Server

Lync Should Add a Presense State for Ringing for Call Pickup

As Lync 2013 now has the ability to use Call Pickup which works on the Principle that if u hear the Phone Ring u can Pickup another users Phone Call - which works very well insetad of complex Simultaneous Ring Setup This Scenario obviously only works if u can hear the phone - now that Phone Vendors like Snom are providing customizable Buttons if Lync Could provide a presence that changes color or flashes to alert user ...more »

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3 comments

Voting

11 votes

Lync Server

Call forwarding default timeout as a Global Option

At this moment the default 20sec timeout for call forwarding could be managed by users or via SEFAUtil.

I think could be more practice if this (and some other call forwarding option) became Global Option, managed by a new Policy. The administrator could set it for all, or for some Group of users, could set it mandatory or not and so on....

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9 comments

Voting

11 votes

Lync Server

Remove Call Forwarding options if disabled in Voice Policy...

Even if Call Forwarding is disabled in Voice Policy the option is still visible in the Lync client. This confuses users who think they can configure call forwarding.

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Add your comment

Voting

10 votes