Lync Server

Lync Server

Better Response Groups

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.

Submitted by
25 comments

Voting

208 votes

Lync Server

Convert sefautil.exe to standard shell cmdlets.

Sefautil is a nice tool for configuring call forwarding, delegates, group call pickup, etc. But it's quirky, lacks good reporting and error handling, and just plain difficult if you don't use it often. Having standard cmdlets to perform these tasks would be a blessing.

Submitted by (@patrichard)
12 comments

Voting

177 votes

Lync Server

Convert sefautil.exe to standard shell cmdlets.

Sefautil is a nice tool for configuring call forwarding, delegates, group call pickup, etc. But it's quirky, lacks good reporting and error handling, and just plain difficult if you don't use it often. Having standard cmdlets to perform these tasks would be a blessing.

Submitted by (@patrichard)
12 comments

Voting

177 votes

Lync Server

REAL single PIN for Lync and Exchange

Change the PIN system to be a REAL single PIN, shared between Lync and Exchange, like the Active Directory Account Password

Submitted by
9 comments

Voting

116 votes

Lync Server

Forwarding on busy

Give the opportunity to a user to forward incoming calls if it is a busy state ( first call is going on ).

This is a common PBX feature and is requested by customers that are migrating it's infrastructure from old PBX and Lync Server

Submitted by
10 comments

Voting

112 votes

Lync Server

Response Group Delay

There is a delay when answering a response group call. This is exacerbated by Lync Phone Edition but it present with most endpoints.

Submitted by
8 comments

Voting

89 votes

Lync Server

Admin level ability to disable "Hide My Picture" in Lync Client

Submitted by
3 comments

Voting

83 votes

Lync Server

Busy on busy

Most users find it annoing to recieve another call when they are already in call. Please implement busy on busy feature. Every stone aged PBX can do this!

Submitted by
8 comments

Voting

76 votes

Lync Server

Push IMs To All Clients

I have a mobile client, a web client and a desktop client and I regularly lose instant messages because the Lync server routes them to the last logged in client instead of all clients. Or more accurately Lync offers the IM to all signed in devices to be received. If the IM is not received within a period of time, Lync defaults to accepting it on the last active endpoint. In practice what happens is you do something ...more »

Submitted by
5 comments

Voting

61 votes

Lync Server

Phone number management - Track DIDs, ext, available numbers

Lync needs phone number management showing ranges, available numbers (DIDs or ext), and who has what number. Right now I have to track this in excel and/or powershell reports.

Submitted by
4 comments

Voting

60 votes

Lync Server

Revamp the Desktop Sharing engine

The use of RDP for desktop sharing is very slow over limited WAN links and wastes a lot of bandwidth. They should either find a way to allow RDP to be tuned for < 100k of bandwidth or find a better engine.

Submitted by
13 comments

Voting

55 votes

Lync Server

Federate with non-outlook skype accounts

Please allow federation with non-outlook enabled Skype accounts. Until federation works with every type of Skype login its a feature we cannot expose to our users do to this type of conversation: "Please explain to your colleague they have to use a microsoft account when they sign in. No, no, they're not getting a new name, its the same Skype contact name, your friend just needs to sign in differently. On second thought, ...more »

Submitted by
4 comments

Voting

47 votes