Lync Server

Better Response Groups

The current response groups are incredibly basic. I'd like to see something a bit more advanced even if its not a full fledged solution.

 

1. Better queue monitoring

2. Listen in and call recording

3. Office closed for weather message function

4. Better reporting

 

There are tons of very expensive add on ACD/Contact center solutions but MS could make this part of the product functional with some small improvements.

Submitted by
25 comments

Voting

208 votes

Lync Client

ability to save a contact's number along with pauses and DTMF

ability to save a contact's number along with pauses and DTMF. In analogue systems you use a 'p' or something as a pause. example: 18005558383p1#p1234 would dial the 800number then after a pause press 1, then pause again and dial the pin of 1234

Submitted by
20 comments

Voting

152 votes

Lync Phone Edition

Lync Phone Edition should have transfer to voicemail option

In the Transfer Directly to and Consult Then Transfer option it should have the option to pick the user's voicemailbox as well as their numbers.

Submitted by
11 comments

Voting

71 votes

Lync Phone Edition

Lync Phone Edition should support DHCP timezone

For those of us working somewhere other than GMT-8 it would be nice if the phone edition support this to remove one more step in setting up phones.

Submitted by
3 comments

Voting

54 votes

Lync Phone Edition

lync phone edition should work with Lync Attendent

calls should not dissappear when answered with lync phone edition with USB better together.

Submitted by
5 comments

Voting

35 votes

Lync Server

Change state "In a Call" immediatly

Hi, when you make a PSTN call, state of user change "In a call" ONLY after you receive a connect. If you use "something" to get busy when you are on the phone, this is a problem. It happens that if u are dialing a number or u are wating ( ring back tone ) a second call comes in ( but you are already in a busy state!! ) Should be good change immediatly to "In a call" state as soon as you dial the number and then press ...more »

Submitted by
1 comment

Voting

15 votes

Lync Client

Option to keep active voice call window 'Always on Top'

If you right-click on a lync window there is an option to keep the window 'Always on Top' of other windows. I'd like to see that be an option to set so that all active calls default to this window behavior. This should reduce hang up delays when using a PC for Lync calls where there are several windows open and you are forced to search for the active lync voice conversation to close it.

Submitted by
1 comment

Voting

15 votes

Lync Server

Assigning a LineUri should also update the Telephone field

When you EV enable someone and assign a LineURI, it would be nice if this also updated the Telephone Number field on the user's AD account

Submitted by (@patrichard)
6 comments

Voting

8 votes

Lync Client

Non-voice enabled users shouldn't see phone numbers for calls

If you hover over the handset icon for a contact, you see all of the ways to connect to a user in Lync. Lync call, Voicemail, and phone numbers, etc.. If a user isn't voice enabled, then the phone numbers are irrelevant. They shouldn't be visible or clickable to non voice users.

Submitted by (@patrichard)
1 comment

Voting

8 votes

Lync Client

New Number box should save entered number in contact

When you click the button to call someone in Lync, and choose the "New Number", you can enter a new number and escalate the IM conversation to voice. But it doesn't store that number anywhere. It would be nice if it could do that.

Submitted by (@patrichard)
Add your comment

Voting

7 votes

Lync Server

Lync Online - SBA Integration

For Small Businesses Lync Online and SBA Integration (for PSTN Integration) could be interesting. In that way you can enable Enterprise Voice features and also have voice business continuity in case of WAN failure.

Submitted by
2 comments

Voting

5 votes

Lync Client

Ability to dock the dial pad when in a call...

It would be quite handy to be able to dock the dial pad when in a call instead of repeatably having to hover over the phone/mute button. I know you can use the number pad on a keyboard but sometimes button presses are not registered and you then have to find the window to get the dial pad up.

Submitted by
1 comment

Voting

5 votes