Lync Client

Request to take control (for helpdesk)

We have deployed Lync across the company and we want to use it for HelpDesk to shadow users. It would be great for a way to 'take control' of the user's PC without the end user having to initiate it (ie. HelpDesk should initiate the control request and the end user would just see an 'accept/decline' popup)??

 

Curretnly the user has to offer the helpdesk technician control...

 

Cheers, Mike

Submitted by

Voting

160 votes

Lync Server

Conferencing policy should separate options for "take control"

Conferencing policies have an option for "Allow federated and anonymous participants to take control". This should be separated into two different check boxes. One for federated, and one for anonymous.

Submitted by (@patrichard)

Voting

4 votes