Lync Server

Move 'Alternate Caller ID' from Route Config to... Voice Policy

Presently, an alternate caller ID must be defined in the route. And so... for every department/team requiring an alternate caller ID, a new route must be defined (even though it is the same route used by everyone else). In most stone-age PBX's, the default Caller ID can be overrode by some attribute related to the user. Would like to see the Alternate Caller ID defined in the Voice Policy - and have it override the ...more »

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5 votes

Lync Server

Missed call notifications for calls completed elsewhere

I think Lync Server is not correctly handling the SIP CANCEL message with cause=200. Scenario: calls are dual forked by the PBX, one goes to the SIP phone, the other one goes through the SIP trunk to Lync Server. If the call is answered by the phone, the PBX sends a CANCEL message to Lync with: Reason: SIP; cause=200; text="Call completed elsewhere". Lync Server also generates a SIP message 487, request terminated, with ...more »

Submitted by (@fabiano)
1 comment

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-1 votes

Lync Client

Option to keep active voice call window 'Always on Top'

If you right-click on a lync window there is an option to keep the window 'Always on Top' of other windows. I'd like to see that be an option to set so that all active calls default to this window behavior. This should reduce hang up delays when using a PC for Lync calls where there are several windows open and you are forced to search for the active lync voice conversation to close it.

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15 votes

Lync Client

Show forwarding status as presence/on contact card

When a user has set the forwarding to a PSTN/mobile number, (s)he can possibly be reached even if the presence shows the user as "offline".

I think the presence should show the forwarding status (just like Skype does, btw) for example as "offline with call forwarding".

The contact card should also show some additional details (e.g. "forwarded to xxx") to users in the workgroup/friends and family groups.

Submitted by (@fabiano)
5 comments

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3 votes

Lync Client

Non-voice enabled users shouldn't see phone numbers for calls

If you hover over the handset icon for a contact, you see all of the ways to connect to a user in Lync. Lync call, Voicemail, and phone numbers, etc.. If a user isn't voice enabled, then the phone numbers are irrelevant. They shouldn't be visible or clickable to non voice users.

Submitted by (@patrichard)
1 comment

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8 votes

Lync Client

New Number box should save entered number in contact

When you click the button to call someone in Lync, and choose the "New Number", you can enter a new number and escalate the IM conversation to voice. But it doesn't store that number anywhere. It would be nice if it could do that.

Submitted by (@patrichard)
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7 votes

Lync Server

Block PSTN calls outside of LAN

users on the WAN will be able to make IM, PC to PC voice calls but will not be able to make PSTN voice calls from via Edge server.

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5 comments

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1 vote

Lync Server

Change state "In a Call" immediatly

Hi, when you make a PSTN call, state of user change "In a call" ONLY after you receive a connect. If you use "something" to get busy when you are on the phone, this is a problem. It happens that if u are dialing a number or u are wating ( ring back tone ) a second call comes in ( but you are already in a busy state!! ) Should be good change immediatly to "In a call" state as soon as you dial the number and then press ...more »

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15 votes

Lync Server

Assigning a LineUri should also update the Telephone field

When you EV enable someone and assign a LineURI, it would be nice if this also updated the Telephone Number field on the user's AD account

Submitted by (@patrichard)
6 comments

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8 votes

Lync Client

Ability to dock the dial pad when in a call...

It would be quite handy to be able to dock the dial pad when in a call instead of repeatably having to hover over the phone/mute button. I know you can use the number pad on a keyboard but sometimes button presses are not registered and you then have to find the window to get the dial pad up.

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1 comment

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5 votes

Lync Client

ability to save a contact's number along with pauses and DTMF

ability to save a contact's number along with pauses and DTMF. In analogue systems you use a 'p' or something as a pause. example: 18005558383p1#p1234 would dial the 800number then after a pause press 1, then pause again and dial the pin of 1234

Submitted by
20 comments

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152 votes

Lync Server

Lync Online - SBA Integration

For Small Businesses Lync Online and SBA Integration (for PSTN Integration) could be interesting. In that way you can enable Enterprise Voice features and also have voice business continuity in case of WAN failure.

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2 comments

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5 votes